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This store has earned the following certifications.
Captain Stag Kitchenware / Bag
Shipment from Tokyo, Japan
We proudly ship all our products directly from Tokyo, Japan, ensuring the highest quality and reliability. Our fulfillment center is strategically located in the heart of the city, allowing for efficient and timely dispatch.
Shipping Details
Delivery times typically range from 10 to 14 business days, starting from the date of your payment. We carefully package each item to ensure it arrives in perfect condition. Your goods will be meticulously processed upon receipt of your payment, and we strive to minimize any delays.
Rest assured, our dedicated team handles every order with utmost care and professionalism, ensuring a smooth and enjoyable shopping experience.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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